FAQ

Equipment Condition & History

Is the equipment in full working condition?
Yes, all of our used commercial catering equipment is fully tested, repaired if necessary, serviced, and professionally cleaned before sale - ready to go straight into service.
Was the equipment used in a commercial or light-duty setting?
All items come from genuine commercial kitchens, bakeries, or butcheries, meaning they’re built for durability and high performance.

Inspection & Verification

Can I inspect or test the equipment before purchase?
Absolutely. Our warehouse is located in South Devon. Please call us on 01803 501066 or email sales@herits.co.uk to book a visit.
Are there any visible damages, rust, or wear and tear?
If there is any cosmetic wear or damage, it will be clearly shown in product photos and described honestly in the listing.
Are there photos of the actual item (not stock images)?
Yes. All listings include actual images of the product you’ll receive - no stock images.
Are service or maintenance records available?
Where available, service histories or maintenance notes will be included in the product description.

Warranty, Returns & Support

Is there any warranty or return policy?
Yes. Every item comes with a minimum 3-month warranty. Please refer to our Shipping & Returns page for full details on returns.
What happens if the item stops working shortly after purchase?
We stand by the equipment we sell. If you experience issues within the warranty period, call us on 01803 501066 or email sales@herits.co.uk and we’ll arrange a repair or replacement as needed. Looking for extra peace of mind? Ask us about extended warranties or ongoing service contracts.

Pricing & Payment

What payment options do you accept?
We accept BACS, debit cards, and 30-day payment terms for trade customers. To open a trade account or discuss terms, call us on 01803 501066 or email sales@herits.co.uk.
Are there any hidden costs (delivery, setup, etc.)?
No hidden fees. Delivery costs are shown at checkout and detailed on our Shipping page. If you require professional installation or setup, please contact us for a quote. Call 01803 501066 or email sales@herits.co.uk.
Do you offer bulk discounts if I buy multiple items?
Yes! We offer bulk-buy discounts and bundle pricing for multi-item purchases. Call us directly to discuss the best deal.

Delivery & Installation

Do you offer delivery, and is it included in the price?
Yes. We offer:
• Free delivery within the South West on orders over £1000
• Flat rate £100 delivery for England and Wales
• Custom delivery quotes for Scotland and Northern Ireland

Need something urgent or nationwide? Please call us to arrange express or pallet delivery options.
Can you help with installation or setup?
Yes, we can arrange professional installation for most equipment, including gas and electrical connections. Contact us on 01803 501066 or email sales@herits.co.uk for a tailored quote and compliance advice.

Power & Utility Requirements

What are the power or gas requirements?
All power and gas specifications are detailed in the product description, including voltage and kW output.
Is it single-phase or three-phase?
This is clearly stated in the listing. If you're unsure what’s suitable for your premises, give us a call on 01803 501066 or email sales@herits.co.uk – we’re happy to advise.
Does it require professional installation (e.g. gas engineer)?
Many of our items do. Please contact us to book a qualified installer or to get a recommendation in your area. Call 01803 501066 or email sales@herits.co.uk.

Cleaning & Maintenance

Has the equipment been thoroughly cleaned and sanitized?
Yes. All used equipment is deep cleaned, tested, and sanitized before dispatch to ensure hygiene and readiness for use.
Are replacement parts readily available?
We stock a range of spare parts and accessories for the equipment we sell, and can help you source hard-to-find items. We also offer a repair service - call us on 01803 501066 or email sales@herits.co.uk for details.